FDM Electronic Handbook FAQ (Frequently Asked Questions)

If this FAQ does not answer your questions please contact us directly.
The number is 1-608-236-9145 or by email at support@fdmspectra.com.

Updated July 5, 2006.

1) If you are asked for a Site Key please email the Site Code to FDM and we will email a Site Key.

Copying the Site Code into the box next to the VALIDATE button does not work.

2) The download version of the FDM Electronic Handbook has the following four databases.

FDM FTIR Spectra of Polymers and Polymer Additives
FDM FTIR Spectra of Surfactants
FDM FTIR Spectra of Organic Compounds
FDM FTIR Spectra of Minerals and Inorganic Compounds

3) If you see a message saying the file is corrupt that means the file was not downloaded completely. Download again.

4) Netscape users, if  you are not asked where to save the download file after pressing the download button and the file gets saved into a ....\TEMP folder go to Edit > Preferences > Navigator > Helper Applications and remove "application/octet-stream". Then click on the download button again and Netscape will ask where to save the file.

5) If you have a problem please:

a) send a brief but detailed description of the problem including the text of any error message

b) if possible, send a screenshot with the message of any error showing

c) in the folder with FDM_EHB.exe look for FDM_EHB.ckn.

Please email the description, screenshot and CKN file to  support@fdmspectra.com.


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